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ABOUT US

About Us


Welcome to castrella, your go-to destination for high-quality and stylish home essentials. We are a passionate team dedicated to bringing you unique and functional products that enhance your home and everyday life. Our goal is to make shopping easy, enjoyable, and reliable by offering carefully selected items that bring convenience, style, and innovation to your space.


We specialize in a variety of home and lifestyle products, including home decor, wall art, posters. Every item we offer is designed to add practicality and personality to your home, making it more comfortable and stylish.


Our mission is to provide affordable, high-quality products that help you create a space you love. We believe that your home should reflect comfort, style, and individuality. Whether you’re looking to upgrade your kitchen, refresh your walls, or add unique decor, we’re here to offer carefully curated items that bring value and creativity to your home.


At castrella, customer satisfaction is our top priority. We are committed to delivering exceptional service, fast shipping, and a seamless shopping experience. Thank you for choosing us—we’re excited to help you create a beautiful and functional home!

 

 

Is your question not listed? Contact our customer service

What countries do you ship to?

We currently ship to the following countries:

Canada, Australia, United Kingdom, United States, Spain, France, Norway, Italy, New and Zealand.

How long does shipping take?

Our shipping time typically ranges from 10 to 15 days. However, delivery times may vary depending on your location, and some areas may take a little longer due to distance or local shipping conditions.

Can I cancel my order?

Orders can only be canceled within 24 hours of purchase. After that, the order will be processed and shipped as usual. Please contact us immediately if you wish to cancel your order.

How can I track my order?

Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your package in the tracking section. If you haven’t received your tracking number, please contact us.

Do you accept returns or exchanges?

We do accept returns or exchanges under certain conditions. Please contact us within 30 days of receiving your order for assistance with returns or exchanges.

What should I do if my order doesn’t arrive on time?

If your order hasn’t arrived within the expected time frame, please contact us. Our customer service team will assist you with tracking your order and resolving any issues.

What should I do if my order doesn’t arrive on time?

If your order hasn’t arrived within the expected time frame, please contact us. Our customer service team will assist you with tracking your order and resolving any issues.